We strive to provide you with the best possible service, including efficient and reliable shipping. Below, you’ll find important information regarding our shipping policies:
1. Processing Time:
– All orders are processed within 2-3 business days (Monday through Friday), excluding weekends and holidays.
– Orders placed after 5:00 PM IST will be processed the following business day.
2. Shipping Rates:
– Expedited shipping options are available at an additional cost, which will be calculated at checkout.
3. Shipping Methods:
– We primarily ship via DTDC Express Ltd
– Standard shipping typically takes 2-3 business days within NCR and 3-5 business days for other cities
4. Order Tracking:
– Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
– You can track the status of your order using the provided tracking number on the carrier’s website.
5. Shipping Restrictions:
– We do not ship to P.O. boxes or APO/FPO addresses.
6. International Shipping:
– We offer international shipping as well for certain countries.
7. Order Changes/Cancellations:
– If you need to make changes to your order or cancel it, please contact us as soon as possible.
– Once an order has been shipped, changes or cancellations may not be possible.
8. Shipping Delays:
– While we strive to deliver your order on time, please note that shipping delays may occur due to unforeseen circumstances such as weather conditions or carrier delays.
– We appreciate your patience and understanding in such situations.
9. Lost or Damaged Packages:
– In the rare event that your package is lost or damaged during transit, please contact us immediately.
– We will work with the carrier to resolve the issue and ensure that you receive your order promptly or arrange for a replacement if necessary.
10. Contact Us:
– If you have any questions or concerns regarding our shipping policy, please don’t hesitate to contact our customer service team.
– You can reach us via email or by phone.
Note: This shipping policy is subject to change without prior notice. Please refer to this page for the most up-to-date information regarding our shipping practices.
Thank you for choosing The Namah Studio for your yoga wear needs. We appreciate your business!
